1. How can I place an order on Hammer Store?

You can place an order directly through our website by selecting your product, adding it to the cart, and completing the checkout process.

2. What payment methods do you accept?

We accept secure online payment methods including UPI, Credit Cards, Debit Cards, Net Banking, and other supported payment options. Cash on Delivery (COD) may be available on selected pin codes and products.

3. How long does it take to process my order?

Orders are usually processed within 1–2 business days after confirmation.

4. How long does delivery take?

  • Metro cities: 3–5 business days

  • Non-metro & remote areas: 5–7 business days
    Delivery timelines may vary based on your location and courier partner.

5. How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS and/or Email. You can use the tracking link to track your order in real time.

6. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once an order is dispatched, cancellation requests will not be accepted.

7. What is your return and refund policy?

Returns and refunds are accepted only in case of damaged, defective, or wrong products received. Please refer to our Return & Refund Policy page for full details and timelines.

8. What should I do if I receive a damaged or wrong product?

Please contact our customer support within 48 hours of delivery with your order ID and clear photos or an unboxing video. Our team will assist you with a replacement or refund as per policy.

9. Do you offer free shipping?

Free shipping may be available on selected products or during special promotional offers. Shipping charges, if applicable, will be shown at checkout.

10. Are Hammer Store products safe to use?

Yes, our products are developed with quality-focused standards. Please always follow the usage instructions mentioned on the product packaging.

11. Are your products for adults only?

Yes, Hammer Store wellness and performance products are intended for adults aged 18 years and above.

12. How can I contact customer support?

You can reach our customer support via the contact details mentioned on our Contact Us page. Our team will be happy to assist you.