At Hammer Store, we welcome trusted sellers who meet our quality, compliance, and customer service standards. This Seller Policy outlines the rules, responsibilities, and expectations for all sellers listing and selling products on Hammer Store.

By registering as a seller on Hammer Store, you agree to comply with the following terms and policies.

Seller Eligibility

To sell on Hammer Store, sellers must:

  • Be a legally registered business or authorized individual seller

  • Provide valid business and tax documentation as required

  • Ensure all information submitted is accurate and up to date

  • Comply with all applicable Indian laws and regulations

Product Listing Guidelines

Sellers are responsible for ensuring that:

  • All product information, descriptions, and images are accurate and not misleading

  • Products listed are genuine and not counterfeit

  • Products comply with Hammer Store’s quality and safety standards

  • Prohibited, illegal, or restricted products are not listed

  • Pricing is fair and transparent

Quality & Compliance

Sellers must ensure that:

  • Products meet applicable quality, safety, and regulatory requirements

  • All required labels, certifications, and legal disclosures are included

  • Products are safe for customer use and packaged properly

Order Fulfillment & Shipping

Sellers are responsible for:

  • Processing and dispatching orders within agreed timelines

  • Using reliable courier partners for timely delivery

  • Providing valid tracking information for all shipments

  • Ensuring secure and proper packaging to avoid damage

Returns, Refunds & Replacements

Sellers must:

  • Follow Hammer Store’s Return & Refund Policy

  • Cooperate in reverse pickups, replacements, or refunds

  • Resolve customer issues in a timely and professional manner

  • Accept responsibility for damaged, defective, or wrong products

Customer Service Standards

Sellers are expected to:

  • Respond to customer queries within a reasonable time

  • Maintain professional and respectful communication

  • Work with Hammer Store support to resolve disputes

Prohibited Activities

The following are strictly prohibited:

  • Selling counterfeit, fake, or unauthorized products

  • Misrepresentation of products or false claims

  • Manipulating reviews or ratings

  • Violating intellectual property rights

  • Engaging in fraudulent or unethical practices

Fees & Settlements

  • Hammer Store may charge platform, commission, or service fees as per agreed terms

  • Seller payments and settlements will be processed as per the settlement cycle communicated to the seller

  • Taxes and statutory compliances are the seller’s responsibility

Suspension & Termination

Hammer Store reserves the right to:

  • Suspend or terminate seller accounts for policy violations

  • Remove product listings that do not meet platform standards

  • Withhold settlements in case of fraud, disputes, or legal issues