At Hammer Store, we are committed to providing a safe, transparent, and reliable shopping experience for all our customers. This Buyer Policy outlines the rights, responsibilities, and expectations for customers using Hammer Store.

By placing an order on Hammer Store, you agree to comply with the following terms and policies.

Buyer Responsibilities

Buyers are responsible for:

  • Providing accurate and complete personal, shipping, and contact information

  • Ensuring availability to receive deliveries

  • Reviewing product descriptions and details before placing an order

  • Using the website and services in a lawful manner

Orders & Payments

  • All orders are subject to availability and confirmation

  • Prices, offers, and product availability may change without prior notice

  • Buyers must complete payments using approved payment methods

  • Cash on Delivery (COD), if available, must be paid in full at the time of delivery

Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location and courier partner

  • Hammer Store is not responsible for delays caused by factors beyond our control

  • Buyers must ensure someone is available to accept delivery at the provided address

Returns & Refunds

  • Returns and refunds are governed by Hammer Store’s Return & Refund Policy

  • Buyers must raise return requests within the specified timeline

  • Products must meet eligibility criteria for returns

  • Refunds will be processed only after proper verification and inspection

Cancellations

  • Orders can only be cancelled before they are shipped

  • Once an order is dispatched, cancellation requests will not be accepted

Product Use & Responsibility

  • Buyers are responsible for using products as per instructions provided

  • Hammer Store is not responsible for misuse or improper handling of products

  • Results from wellness or performance products may vary from person to person

Account & Conduct

Buyers must not:

  • Engage in fraudulent activities

  • Provide false information

  • Abuse return or refund policies

  • Misuse promotional offers or discounts

Limitation of Liability

Hammer Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of products or services purchased through the platform, except as required by applicable law.

Policy Updates

Hammer Store reserves the right to update or modify this Buyer Policy at any time. Changes will be effective immediately upon posting on the website.

Contact for Buyers

For buyer-related queries, support, or complaints, please contact Hammer Store through the official support channels listed on our Contact Us page.